Company file errors in QuickBooks Desktop can be categorized based on when you encounter the error. Some errors appear when there is damage to the company file data, whereas some appear when QuickBooks can’t locate the company file. One such error that falls in the second category is the “QuickBooks connection has been lost” error. When for some reason, QuickBooks can’t connect to the file that you want to open, it displays an error message that reads, “The connection to the company file has been lost. QuickBooks must close immediately. Any unsaved data will need to be re-entered.” If you are also struggling to resolve such an error, try implementing the solutions mentioned in this article.
The troubleshooting methods mentioned in this article are easy to follow and are given in a step-by-step manner. However, still, if you find it challenging to implement them, dial 1-855-856-0042 and ask one of our QuickBooks experts to guide you with the solutions to fix the error
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Here’re the Reasons due to which QuickBooks Lost Connection with the Company File
After thoroughly analyzing the error where QuickBooks lost connection with the company file, we have come up with a list of reasons given below due to which this happens.
- If QuickBooks Database Server Manager that connects QuickBooks to the company file is not running on the system or installed.
- If you have moved the company file to a different folder or an external storage device.
- If the company file is saved on the server computer and it has gone into power-saving mode.
The solutions given below will help you restart QuickBooks Database Server Manager, place the company file in the correct folder, and disable the power saving mode due to which connection has been lost error message appears on the screen.
Solutions to Fix Issues QuickBooks Connecting to the Company File
Solution 1: Restart QuickBooks to Refresh QuickBooks Database Server Manager
- If you are running QuickBooks in multi-user mode, make sure QuickBooks Database Server Manager is installed on the server computer.
- Now click the File tab and select Quit.
- Rerun QuickBooks and check if you can access your company file.
If not, follow the next troubleshooting solution and place the company file in the original QuickBooks folder.
Solution 2: Place the Company File in the Original Company File Folder
- Using Windows Search, look for the files with.QBW extension and copy the company file you want to open.
- Now go to the QuickBooks company file folder that you will find in the QuickBooks installation directory and paste the company file there.
- Press and hold the Ctrl key and double-click the QuickBooks Desktop icon to open it without having the company file opened in it.
- Now select the Open/Restore Company option from the No Company Open window and browse the company file in the original folder.
- Select the company file and check if it opens without any error.
For the final troubleshooting solution, all you need to do is disable the power saving mode on the computer where the company file is saved. If you still can’t get rid of the “QuickBooks connection has been lost” error, dial 1-855-856-0042 and speak to a certified QuickBooks Desktop expert now.
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